Frequently Asked Questions
Where are Baby by Kyra items made?
We print and sew everything in house. Our products are all handmade by a professional seamstress and amazing product team. We use a process called dye sublimation to produce new prints on our polyester products as well as the knowledge and members to help us create the rest with our hands. Follow us on Instagram for updates about new products and to see the fun process.
How long will it take to complete my order?
Any custom order will be shipped in 7-10 business days, all other orders are shipped in 5-7 business days and any launches or special sales take 15 days or longer to ship due to higher volume of orders. You will receive an email notification with a tracking number as soon as your order is on its way.
How long will it take for my order to reach me?
Orders are shipped via USPS and UPS which takes an estimated 2-5 business days with standard delivery or you can select a different shipping speed/option at checkout.
What is your return policy?
Returns are accepted within 30 days. Products that have been used or washed are not returnable. Custom, personalized, misprint, pre-orders, and sale products are also non-refundable. Please email firstname.lastname@example.org for assistance on returning an item. Customers are responsible for return shipping charges, and original shipping charges are non-refundable.
What are the care instructions?
Wash alone or with like colors in cold water on delicate cycle, then tumble dry low and remove promptly. Do not use liquid fabric softeners or laundry pods when washing BBK products.
Do you ship internationally?
Yes. We do ship worldwide. Shipping is calculated at checkout. Expect more time for you to receive your order and the possibility of having to pay additional fees. We are not responsible for lost packages that ship internationally or any additional fees/tariffs/duties charged by foreign countries.
Who & where can I reach out to for help?
One of our team members would be happy to help- Email email@example.com!